Ok, so first a disclaimer and a bit of background:
I’m not complaining about not getting picked out for the “Fiverr’s Choice” branding. I’m a successful seller, and I’m happy with where I’m at, even though orders have been slow this summer. They usually are, and the pandemic isn’t helping things. Now that we have that out of the way, let’s dive into why I think the Fiverr’s Choice is just a random branding that gets slammed on sellers for no reason at all.
I’ve been a successful voice-over seller on Fiverr for a few years now. In that time I’ve pulled in almost 500 five-star reviews, and I’ve completed just shy of 1000 orders. Yet, in all that time, delivering consistently high quality on all my orders, with only one negative review (because the buyer refused to pay for revisions as required) I’ve never, once, been awarded “Fiverr’s Choice”. Now that’s perfectly fine! I never expected to receive it, and I never much cared about such things.
Then, to my surprise, a new seller in my category, who delivers voice overs with a similar level of quality from what I can see, but has less than 20 reviews and less than a year on Fiverr, gets awarded the “Fiverr’s Choice” badge on his gig. Good for him. I keep getting orders anyway, so I’m not worried.
I do however think that something as visible as the “Fiverr’s Choice” badge should be awarded based on some sort of manual process. This is, after all, Fiverr saying “This is the service we, as the go-to platform for freelancing services online, recommends above all the others!”. That implies that some sort of manual process is involved.
One can only speculate as to which requirements Fiverr uses internally for this evaluation. When a seller with several years of great performance, no ToS warnings, almost 1000 delivered gigs and only positive reviews for years, is never once awarded this, but a new seller who delivers roughly the same quality with less than 20 reviews gets it, I become curious:
Is the “Fiverr’s Choice” just a random badge awarded for no reason at all?
I’ve seen several level 2 and top level sellers with 1k reviews or more who delivers some of the best quality I’ve ever found on Fiverr, with no such badge, so I decided to test two sellers in the same category.
One was a Level 1 Fiverr’s Choice seller with 34 positive reviews. The other, a level 2 seller with 1k + reviews - all of them positive.
Both were in the VO category, and both had the same exact pricing.
I’m not gonna publish the deliveries here, since I don’t want to cause anyone a bad reputation, but I will say that the quality from the level 2 seller was miles above the quality from the “Fiverr’s Choice” seller.
The friendly and useful information and support was also great from the level 2 with no “Fiverr’s Choice” badge, while the seller that Fiverr thought would offer the best service and quality consisted of the standard automatic replies.
From the order was made until it was delivered I received both a “Thank you” confirmation manually written from the Level 2, and a follow up when he started recording, two versions of the VO, and a well-written message to go along with it.
The Fiverr’s Choice seller however, delivered one single take, managed to gate the audio to hell and back (if you’re a VO you know what I’m talking about, if not, that’s basically cutting out all audio below a certain volume. Too much noice gate = not good!).
The message from the VO Fiverr had selected as their choice wrote “Here ya go! Pls give be good feedback.”.
What do you guys think? Is the “Fiverr’s Choice” a badge of quality, or a badge of being targeted randomly by the algorithm?