I don’t know if anyone else has had this problem. Perhaps if you are very active seller and have a ton of ratings, it may not matter as much as someone like me who has only a few orders as a seller. I buy more than I sell currently but I am new. My first gig went well…got a great review. Getting repeat biz from him.
Another seller contacted me about a gig for a client. My gig didn’t exactly fit his needs, so he wrote me and asked me specifically if I could integrate two things with MailChimp (my gig involves mailchimp automations, so figured why he reached out) Of the two items he wanted integrated, I clearly said yes. It was WP. The other he wanted integration was not even possible. There was no formal integration between the two…you could only export/import data.I made it VERY clear in my reply back. They agreed to the gig of the one integration. I clearly spelled out on the custom order the steps I would do. It was a simple job…perhaps 20 mins of my time. I completed the integration. I actually threw in an HTML welcome template to replace the basic text welcome they had on their old mail platform. Was not expecting to do that but since we had to switch to MC…no biggie…got it all done. Explained to the buyer I was done. They then asked about the 2nd integration. I explained that was not on the order because the integration…as I told him twice already was NOT EVEN POSSIBLE.
He then insisted I do that integration or I should only accept a smaller fee OR cancel and he would find someone else to do the work. I had to repeatedly explain that what he was asking was NOT POSSIBLE. I even contact both MC and the other program to verify…No…there was no way. He claimed another seller would be able to do this integration for him. The seller would not reveal how until he paid for the gig. I didn’t see how he would be able to…but I told him I did the work he agreed to by accepting this order. That other item was clearly not on the gig so therefore he really had no leg to stand on when it came to disputing it. He then cried that he was only getting paid a certain amount for the gig and he wouldn’t have enough money to go elsewhere (which he still wouldn’t believe he cannot be done) but for the small amount of this gig in the 1st place, I told him there was no dispute.FIverr would agree with me, so they finally begrudgingly paid my full amount for the work completed.
Unfortunately since then has been a nightmare. They gave me 2 star rating and wrote false information about the gig and what I had agreed to. I knew they would not rewrite if I disputed so I reached out to Fiverr to ask them to review my communications and remove this. I only have two reviews…so my 5 star rating was not 3. Fiverr agreed and removed it. I noticed a few days later, he put another review…just as bad. I went back to fiverr and asked how they would be able to do another review on this order. They explained that the buyer has 30 days to review an order. SO they basically allow a buyer to keep rating this order as many times as they want EVEN when the rating was already disputed and removed. I am on the 4th removal. I think the gig time ends in a few days…but for someone like me just building my reputation here, it has hurt my gig offers. I was getting a few requests a day…now…nothing…
This is a really stupid policy of Fiverr to allow a disputed gig to stay open. I think this seller/buyer is pulling a scam. They had a clear command of english so I cannot blame it on comprehension issues…well until they claimed I should have told them TWICE that I couldn’t do the 2nd integration!! I DID…and it really should have been crystal clear to them from my very first response back that it was not possible to do. If there was a way…I would have gladly set up the integration.
Anyone else have this issue? I hope Fiverr figures out a way to fix this. Once they agree it is in dispute…shut the damn order down from further comment.
This has been so not worth my time already. Never accepting this alleged “quick” little projects…nightmare!