I did a job for a buyer and submitted two videos, he said everything including sound and acting was perfect but background wasn’t white enough
I adjusted the background and submitted two more videos then he left a 1 star review behind
I contacted him and asked why he didn’t let me know that he still didn’t like the background (no response)
I sent an email to CS and they responded promptly, they told me I could send the buyer a request for modification of the review he gave me which I did, I also refunded his money back to him afterwards
Unfortunately, the buyer left me a 2star review after the modification was done.
When I contacted him he didn’t give me any further reasons for his actions.