I, unfortunately, have to do a lot of mutual cancellations. Why? Because buyers can’t fathom a simple concept – contact me first before ordering.
I have a gig that offer the type of services that demand pre-agreement of price and type of service after analyzing/reviewing the buyers’ stuff.
I’ve made it BOLD and highlighted in yellow at the top and bottom of the gig description. I’ve repeated it several more times in the text of the FAQ (probably a new section in gig). I’ve made it absolutely clear there are NO exceptions. Yet… people still persist and often say something along the lines of “I didn’t think you meant me.”
I REQUEST fiverr to do something about that type of gig. Make some option like put “CONTACT ME” in the header, make “contact me” button prior to “order me” button
Also, the scammer (I am counting these type of my buyers to this) are not particularly brand new Fiverr users…. They are on fiverr since 2013. So what is the reason behind it? Probably they know that the platform is highly favorable to a buyer. Even the rating we sellers give to a buyer is not shown anywhere. and they can Cancel, Leave bad feedback, Ask refunds, Be difficult and eventually demand the seller to do something, if not then leave bad feedback or cancel the order, Let sellers first submit their work, then leave a negative feedback and tell your seller that they will remove the feedback when they give a refund, Cancel an order due to late delivery while it’s their fault, Ask unlimited revisions or leave bad feedback
It’s more like when they order (a basic $5 gig) without even reading the title and then send me stuff like “how much would it cost for you to do this massive unrelated project for me?” so then I have to cancel the order and /politely/ remind them that those services are not what I offer or are not of cost what you paid for, so please go away please i dont want no trouble
Anyone else have this issue? Who thinks it’s a good idea for Fiverr to somehow take this into account when analyzing your cancellation/ success ratio?
Now I want the buyers to know what a cancellation does to a seller
The only problem with cancellations is that, for sellers, when cancellations add up to a certain percentage of the overall sales, a seller’s level status will be removed, which I have worked very hard to receive, as have many other sellers.
However, in the future just don’t order something without reading the description so that you know what you are getting into. Some sellers will not cancel an order for you if they know you are cancelling when you did not read the description of what the gig entails.
I am also a buyer on fiverr too, but being a seller really helps me be a better buyer as well.
Fiverr is a livelihood to a lot of sellers, so I just want you to have a heads up about what a cancellation does.