Fiverr Forum

Forum Rules + Do's and Dont's


#1

Forum Rules - Updated 2017

All users should read and understand the forum rules before posting. If you do not understand the rules, contact Customer Support. Users who post on the forum have implied agreement with the rules. It is assumed all users have read these rules and users who do not follow the rules may have forum accounts restricted with or without warning.


This forum was created to provide a home for our Fiverr community. The forum is moderated.

1.) When starting a new discussion, please check that you aren’t duplicating an existing discussion thread or creating one that is very similar. These will be removed.

2.) To share your gigs for buyers, post it in “My Fiverr Gigs”. Posts that include gig/profile links even as signatures are considered promotional which is only allowed in MFG or alongside a bio in New User Intros. Ask for tips or sales assistance in “Improve my Gig” instead of Tips or FAQ.

3.) Controversy or entertainment is OK, but not hate speech or calling users/staff/CS a derogatory name. Keeping posts calm also makes it easier for us to collect feedback – both positive and negative. Extreme violations may result in account bans without warning.

4.) Posts may be edited or removed for extreme language or negatively calling your buyers/sellers out by username. Post will not be tolerated with extreme adult language, extreme sexual comments or innuendo or similar so please self-moderate your choice of words or use * as needed. Don’t bash Fiverr, Moderators or Customer Support. Posts with links or images showing the usernames in private messages or elsewhere fall under the same rule unless names are completely blurred or blacked out.

5.) The Discourse forum has the option for users to send Private Messages. These messages are still subject to the Fiverr ToS. It is against the forum rules to copy/paste content from these private messages or take screen shots of them and post the content on the public forum. If you do not want to engage in private messaging with someone, ask them not to contact you and use the available tools to block their messages.

6.) Discourse has tools that allow for post edits and deletions. Those tools are primarily for correcting typos and adding new info. Edits, including edits no longer displayed publicly, are retained in edit logs at an administrative level. Posts will still be moderated based on the original post, not based on edits. Violations of ToS, forum rules, and communication guidelines will still be utilized based on the original post. Editing or deleting a post does not remove or negate the violation. Excessive edits/deletions make posts difficult to read. The tools should be used moderately.

7.) You may post links that are relevant to the discussions as long as they are not links to your own website, blog or otherwise violate ToS or these rules. Gig/profile links belong in My Fiverr Gigs. All links and posts should comply with Fiverr Terms of Service. Unapproved links will cause link or post removal.

8. Links must not be shortened using non-Fiverr shortening sites like bitly, shortenit, etc. Gig/profile links should include the fiverr.com domain. This is a safety/security risk. Readers should not click on shortened links or links that may be questionable.

9.) Don’t plagiarize. Don’t copy forum posts or on or off-Fiverr content. Links to other content may be used within a conversational post & abide with the other forum rules and ToS.

10.) The forum does not replace or act as Customer Support. If you have technical issues or account concerns the Support Team can help. Forum mods/admins are not staff and should not be contacted by inbox except in regards to purchase of their gigs.

Before You Go, if you aren’t familiar with the guidelines and tips we provide on the “grey” areas, check out the post below for those. They may help you with forum etiquette and not having a post pulled for review. See Discourse specific guidelines as well.



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#2

Guidelines / Do’s and Dont’s - Updated 2018

Of as much importance as the rules above, these are some additional items to keep in mind as they are suggested best practices and though they may not all be strictly against the rules, posts may be removed/edited and users may have their accounts affected if they push the boundaries too far.

First - when the new forum was launched on 12/19/2016 it came with a default set of FAQs/Guidelines. These will be merged later, but for now they should also be read and are here: http://forum.fiverr.com/faq

> Bumping and cross-posting is not explicitly disallowed but is discouraged and if abused will result in the removal of posts.

> Contacting other users, moderators/admins by private message/inbox is not absolutely disallowed, but unless invited it is considered a breach of etiquette to do so. In particular, do not contact other users to ask for sales, mentoring, profile or forum help, etc. We recommend that you contact other users only if they invite it and realize that the user may report you for spam. There are times that users may have good reason for making contact off-forum, just take extra-special care in doing so.

> Ads, Self-Promotion, Posts with Requests for Sales/Buyers that are posted outside of My Fiverr Gigs may be deleted without warning. Since all users should be aware of the rules on promotion, when moderators lack time to edit/move posts to a correct category the post may instead just be removed.

> Posts about gigs that are outside Fiverr’s Editorial focus may be treated differently from other posts. Some gig types are allowed to remain on Fiverr, but are not in line with what the Editors wish to promote on the site. Those gigs often do not appear in search although users can promote them off-Fiverr on their own. Current examples include gigs for Amazon or other 3rd party site reviews, 3rd party social media boosting (such as selling Facebook likes or Twitter followers) but the decisions about editorial focus can change at any time. Fiverr does not explicitly list what gig types are or are not in line with current focus although users may contact Customer Support to ask about their own gigs. Fiverr staff or other individuals that maintain the forum may remove posts (without warning) that advertise gigs that are not in current editorial focus.

> The forum is primarily English-based simply because the majority of Fiverr users can all communicate in English making it a simple choice for a common language. It is not against the rules to post in other languages, but users should be aware that non-English posts may end up in editorial review for an indefinite period. This is not due to discrimination or problems with any specific language. We do not have moderators who can read every language, therefore we cannot be rapidly certain that posts are in line with the rules. When there isn’t time to use software translation or the translation is too poor to use, the post will be moved to a pending review queue for further examination. Some will be returned to the forum at a later time. We recommend that users consider posting in English. Another idea is to make your post in English and then repeat it in any other language of your choice, making it clear that it is a translation. Be aware that if a user abuses this idea by post an incorrect translation, the user may be subject to warning, temporary suspension, or permanent ban.

> Posts that have content or links that put individual regions or sellers from specific regions in a negative light may be pulled for review, edited or removed. Be careful if making any post that may make users uncomfortable due the mention of specific cities/states/provinces/countries/continents/regions or ethnic groups. Due to potential negative repercussions by or for buyers and sellers, the moderation team is taking a more cautious approach to posts with content related to any individual country/region or sellers from any specific country/region.

> Hate speech of any kind is not tolerated at all, as mentioned in the Forum Rules above…

In most forum categories, users are encouraged to post commentary that is insightful, useful, or meaningful. Some categories such as Conversations and the Ranting Pot have more leeway on this, whereas categories like Tips for Sellers, Tips for Buyers, and FAQ’s are more strict. Threads with excessive meaningless commentary may be cleaned up and closed. Posts on the main forum should be easily readable as text, so emojis should not be used so excessively that it is difficult to read the basic text content. Excessive emoji use on the main forum will be treated like other meaningless posts and may be flagged, cleaned up, or removed.

If users place comments on more serious threads and the comments appear to be for attention or self-promotion the comments may simply be removed. Post replies asking for personalized help are generally discouraged since it is much better for users to post their requests for help in Improve my Gig.

> Making posts for the Tips categories: In most cases seller tips should be posted by leveled sellers with significant experience and understanding of the Forum Rules and Terms of Service. Tips should not be just copies or quick re-writes of off-Fiverr content or other seller’s posts. Tips should never be used in any self-promotional way. Posts that are considered redundant or otherwise a poor fit may be removed or moved to another category. Repeatedly posting tips that are a poor fit may result in posting restrictions. Buyer are encouraged to make tips posts in Tips for Buyers although they may be edited or re-categorized if the content is misleading, inaccurate, mentions sellers by username or are considering venting/ranting.

> Each message posted is owned by and the opinion of the original poster. Neither Fiverr nor its owners or the moderation team are legally or otherwise responsible for anything posted on these forums. The forum team of volunteers and staff members reserve the right to remove/move/edit any or all posts at any time and ban the user if deemed necessary. Forum levels may be lowered or locked. If your forum access becomes restricted, check your main forum page for any admin notices. If you do not see a notice or if you have further questions, you may also contact Customer Support with any forum issues. Please do not send private messages to members of the forum team unless you are interested in purchasing their gigs, or someone has specifically invited you to do so.

:notebook_with_decorative_cover: Note: This set of guidelines was reviewed by the moderation team for 2018 and especially checked for out-dated language carried over from the older forums. There has always been a rule stating that forum discussion should be meaningful. Note that the language has been updated as follows:

In most forum categories, users are encouraged to post commentary that is insightful, useful, or meaningful. Some categories such as Conversations and the Ranting Pot have more leeway on this, whereas categories like Tips for Sellers, Tips for Buyers, and FAQ’s are more strict. Threads with excessive meaningless commentary may be cleaned up and closed.
Posts or comments that are disruptive or cause offense may be flagged and removed.
Posts on the main forum should be easily readable as text, so emojis should not be used so excessively that it is difficult to read the basic text content. Excessive emoji use on the main forum will be treated like other meaningless posts and may be flagged, cleaned up, or removed.


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