Fiverr Community Forum

Found a seller - ordered - payed via PayPal - nothing happens (?)

We find it irritating that we put our first order to a freelancer and paid via PayPal - but nothing happens.

The freelancer does not receive the order from us - no hint at our dashboard about this already paid order.

Could anybody give some advice? thx

Sounds like a bug, contact support.

yes contact for support

Check this link:

If you see no order listed as active there from the seller you ordered from and you notice that funds have been deducted from your paypal, immediately contact support for this may be a bug.

Fiverr Customer Support:

It sounds like a glitch–sometimes, you can place an order, but the seller will be blissfully unaware of it due to gremlins. As stated above, contact CS.

Hey, bro. Same thing happen to me last night . It was my first time . I lost 10.5 $

Found a seller – ordered – payed via PayPal – nothing happens (?)

I think you need to explain further - you say that you ordered and paid via PayPal - did you order ON Fiverr and pay through Fiverr OR did you pay this person directly through PayPal? I am a bit confused if you may have been taken off site to pay the guy directly and this is why your order is not showing for you - if you did order ON Fiverr and paid through Fiverr, then you do need to contact support and let them know what is going on. If you ordered outside of Fiverr directly to this guys PayPal account, then he should be in hot water and tossed off the site for leading you off site and should be reported. The thing is, if you did order directly off site from this seller, there is little Fiverr can do to get this order to you or your money back. If you ordered directly from this guy instead of on Fiverr - you can file a dispute with PayPal if you do not receive your goods. Go to the Disputes tab in your PayPal account.



Of cause, we did order via Fiverr and paid on checkout via PP.

Thank you very much for your help!
Meanwhile the Fiverr support team resolved the ticket - all jobs we had ordered appeared in our account. Thx Fiverr :slight_smile: