Last night I received an email from Fiverr saying a recently completed order has been canceled and the money has been returned to the buyer. Anyone who has ever been through this situation before knows this is what occurs when a fraud buyer requests a chargeback on their payment method.
There’s really nothing you can do to prevent this type of behavior without suspecting every new buyer is potentially a fraud. However, a couple of minutes later, I received another email from Fiverr I would like to share with everyone.
I’ve dealt with a chargeback earlier in my Fiverr career. After speaking with CS they decided to give me a credit to use on the site, that covered most the money I lost. This is either something new or a thing they do on special occasions. Either way, it’s good to see that Fiverr does side with the seller from time to time and protects them from fraudulent activities.