I am a new seller on Fiverr. I delivered 5 small projects in the last 10 days. Then I got this buyer who contacted me for a $100 project. I understood the requirements and considered myself a perfect match for the project (because I had already done something similar in the past). Now time started to complete the project, there were 3 major tasks (though I hadn’t use milestone strategy which was my biggest fault).
- Custom Wordpress plugin
- Fully functional android app
- Node Backend to send the notification to android app
I completed everything before 3 days of project final date.
He had given me access to his cPanel of Wordpress site where I had to install the custom made plugin. During development, I completed the plugin and installed it on his site, then I made the app and Node backend to complete it.
Now it was time to tell him that everything is done. He asked me to test the app so as to make him assured that everything is working as expected.
As I couldn’t show him anyway, I sent him the debug apk file of the android app and told him to install on his device then I will show him everything.
He said the app is nice and working fine. Now I had to show the notification part (for him that was the main task), I sent notification and got logs on the server from Firebase that notif sent successfully, but he denied getting it (which he lied) because I myself got 3 notifications on 3 different devices.
Now he started telling me that I wasn’t eligible enough and I wasted his time and I will have to face the aftermath. HE HAS LITERALLY NO TECH KNOWLEDGE BUT ALWAYS CHALLENGED ME FOR RANDOM THINGS, which was just hypothetical.
I found out that as soon as I gave him the apk file, he had changed the password of his cPanel where I had installed my developed plugin. There I got to know that he indirectly got 90% of things, also with threatening me that I will have to face the aftermath.
I tried to convince him, that I can explain all the codes and can assure you that this is the best that ANY developer can do in this task. He was constantly denying and constantly called me a cheater and all.
I got really upset as I had given my best and everything is working as expected. He is faking that things are not working, while I am getting every response on server logs.
I complained to CS but they told me that they can’t mark it completed as a buyer is telling that this is just half work, while it is complete work.
Also, I tried to convince him but he is just not ready to accept while I can challenge on this, that everything is working as expected and in the perfect manner.
Now I marked the order delivered, sending the deliverables, but the issue is he is not denying the order. So it will be marked as delivered in 3 days.
My question is:
- What can I do to stop such fraud buyers to use Fiverr Platform?
- Will I get the money after order completion? (i.e. 3 days) because he is not canceling it. Why is not canceling it? Is he planning to review me bad as well as take his money refunded?
- As he threatened me, what can he do on my Fiverr’s status?
- Can he ask for a refund after the order marked as delivered automatically? And I won’t get the money?
- Should I go with the cancellation of the order? What about my codes on his live server and the android app then?