I’m writing this because I feel absolutely cheated and I want my money back from this seller as I’m extremely disappointed with my order. I’ve been working with a seller since July of 2020 and he’s an app developer. His communication was great in the beginning, when trying to convince me to buy, so I figured this would be a great guy to work with! The game app cost me a total of $7100 thus far. Upon ordering from this seller I’ve always had to “release” the payment by approving the order in the beginning so that he could pay his designers. So I would “release” these payments in the beginning before receiving anything. I believed him because I didn’t know any better as I was relatively new to Fiverr at the time. So as time went on the game was eventually published on both Android and iOS - it’s a great game by the way - but it’s incomplete and the seller has tried to get me to pay off of Fiverr which I’ve disagreed with. He takes weeks to respond to me or update me and since early November of 2020 he’s yet to deliver on his latest promise and I feel absolutely cheated. His account “can no longer be contacted” and below this message reads “check out similar sellers.”
I’m in desperate need of support and I want this game gone and a refund if possible. Ever since Halloween of 2020 he’s said “it’ll be done in a few days” and it’s been months at this point and I don’t know what to do. I’ve tried contacting him on his other account to which he’s directed me to in the past but he logs off for days and when he does log on, I still don’t get a reply from him. He’s also asked for money to help him with reviews where he would place an order and I would do so out of generosity because at the time I still didn’t know any better and his communication still remains poor.
I have nobody to email or contact about this and I feel absolutely cheated by this guy. Extremely poor communication. Someone please guide me to who I can contact. I had no other choice but to come here to the forums.