Hi guys, So I recently hired someone to implement lazy loading images via coding into my shopify store to help with the speed as it’s quite slow and also help with fixing the speed shown on google page speed insights.
I put out a request and received numerous offers, but decided to go with this one. We discussed what I wanted doing via inbox messages and he sent me a custom order to which I paid immediately and set him up as a staff member to go in to my site and do the work and he said thats all he needed.
The work began 5th November, but 2 days later (7th) I noticed within the order that it was still waiting for me to submit requirements which the seller already had so I just added ‘as discussed’ and then the order had started.The delivery time was now the 10th which I was happy with.
On the 9th I received a message ‘wasnt easy, but I think I am managing to shave off about 60-70% of your website size’ He then said it would be done later that night which I was thought was great!
On the 11th I gave a quick message to see how it was going and he said he was having to do file conversions locally and would put it all live when done which didn’t seem to out of place.
On the 18th (a week later!) He messaged to say he had done and got my speed up… I checked myself and literally nothing had changed!
During all this time he had only logged into my site on one occasion and added a free image optimization app which I had already done previous so it did nothing!
As you can imagine I was not overly impressed with the service, but he continued to say the work was done and eventually accused me of trying to rob him after I had no choice, but to request a cancellation. He accepted the cancellation without trying to fix the situation as I’m not sure it was something he could do.
Withing 10 minutes of the cancellation and some back and fourth messages of him telling me I ripped him off, I recieved a negative 1 star review on my google business under an unknown name saying ‘Completely scammed out of my money.’ The name was dutch which is where he says he’s from(although when he logged into my shopify store, his location was showing as India!) I don’t sell outside of the UK, but it it’s clear to see what happened here so not much to investigate.
Now this is unacceptable and very unprofessional!
I now know the real name of the seller and I’m just wondering what you guys would do in this situation?
I don’t really want to make this a legal matter as it costs money, but I’m not sure what my options are?
Sorry for the long post, I just wanted to give a better idea of what has happened