When we talk about freelancing on fiverr, first thing that comes to our mind is the freedom to choose projects we work on, where we work from, and work on our own schedule. Its hard to find a gap for word “stress” until you really get into it.
My today’s wonderful story. Because of change in weather I was not feeling very good for last few days. Fever, cold, headache and what not. Still, I was delivering all projects on time…everything was going good until that lovely buyer with a few easy changes came in.
So, I discussed everything with this guy in message, shared tons of work samples and finally he placed the order. After delivery, he requested modification and his very first line was “The video is good, but there are a few changes to make this video great as i know it can be”. Requested 5 changes. No issues. I replied, “I will send your updated video within 2 hours”. Everything was good.
Suddenly, god knows what happened to him. Most probably he found a better deal. After 15 minutes he said, “if you cannot make this video good please let me know now so i can cancel the order and not waste anymore of your time and my time and i can search for someone who can complete the task”
And then he went full-on crazy. Following are his messages:
“if the graphical changes are not complete and up to a premium standard that i am paying for then i will be forced to cancel the order and contact fiver in order to make sure i will not be charged for this. and i will then go to another animator”
“you did not produce the content. the video is terrible. will the revisions be as good quality as the whiteboard? or are you unable to do so? i will have to contact the support centre in order to cancel this order as i am not paying for this current video as it is terrible.”
“you cannot complete this task can you?”
I replied, “Initially you said “The video is good, but there are a few changes to make this video great as i know it can be.” and now you are saying completely different thing. As I mentioned earlier, we are more than happy to make the changes requested.”
And then he said, “i said it was good as i did not want to hurt your feelings but to be honest it is rubbish. i have paid previous sellers on fiver without a problem so fiver will understand that i need to be refunded. with the level of service you provided i do not think you are capable.”
lol…my feelings. You are literally crushing my feeling now but initially you were concerned. WoW!
I replied, “Samples of service we offer were shared with you before you placed order with us. Quality of video same as the samples we sent before. You may request changes within the scope of original order. Thanks!”
And then he said, “shall i cancel the order and you will refund it or shall i contact customer support and go through the long process and they will refund me. to save time i recommend me cancelling the order so that you no longer waste your time”
“please let me know right now”
“the quality of the samples are nothing compared to the rubbish that you sent to me so i will have to request a cancellation”
“show me the changes you have made. the stuff you have provided is rubbish and it is nothin compared to your samples, i do not want to work with you any further as you are false advertising and provide rubbish work!”
All this happened in approximately 30 minutes. Man you are throwing messages and expect to me change video at the same time.
I replied, "Calm down. We shall be happy and assure you to make the changes as per your suggestions. Give us some time to carry out. Please also let us know which our samples you are comparing with the current video. Characters/graphics could be replaced as per your wish, no issues. We have completed over 5000 projects and having awesome reviews. This could not be achieved by an artiste, who as per your contentions provide “false advertising and rubbish work”.
Meanwhile, within 1 hour from when all this started, I made the changes he initially requested and sent the updated video.
He said, “this updated version is still rubbish and i am not happy. what other changes are you going to make. i must tell you the honest truth incase you think that this is acceptable when it is totally unacceptable”
I replied, “We are glad to offer whatever graphic changes you require. Let us know the further modification needed to the video. We are working on an international platform and expected to be polite while dealing with each other. We are not here to ‘rob’ our buyers and serve them ,rubbish work’. It is our endeavor to be honest, deliver quality product to the buyer and we are committed to it. Hope, you understand our position and commitment. We again request you to let us know which of our sample videos, you are comparing with the current video.”
I asked him “We again request you to let us know which of our sample videos, you are comparing with the current video.” this at least 3-4 times. Not even replied once.
There was lot more mess…and looks like his “cancellation request” was not accepted by CS. Most probably they told him to work with me. He told me to recreate video.
He said, “change the entire graphical content and make a new storyboard”
“after you do this i may not call it rubbish and instead i may say it is good.”
I replied, “Thank You for getting back to us. Updating your video will take us anywhere between 6-24 hours”
He said, “i will need to see the changes well before 24hours incase anymore revisions need to be made as the support team at fiver will be sorting out the refund otherwise. ideally i will hear back from you in 6 hours”
I mean this guy can’t say a single good thing. He will be rude no matter what.
So, I delivered his video within 5 hours from when he sent his last message. Once again, waiting for him to call the delivered video a “rubbish”