We are a production company who do professional work for clients, and we sometimes buy voiceover gigs at fiverr.com. We are extremely satisfied with the service some of the voiceover artists here have given us (we usually end up at around $60 for the gig). We are also very humbled by and in awe of some of the freelancers here, and how much work they put into $5 gigs.
In my last experience I had to use fiverr.com for a personal project. And I just want to get someones input on a gig, if I was being really unreasonable to the seller?
I know fiverr sellers are doing a lot of great work for little money, but does that mean as a buyer I should really lower my expectations and not expect a great result?
In this case I had some scans from an old letter (8 pages) I wanted transcribed into a digital document. The gig description was $5 for 10 scans. The text in the scans is immensly condensed as it was typed with an old ww2 typewriter, so I paid double at first. The seller informed me then that because the scans are so condensed she would require another $10, so I paid $22. No protesting, I understand it would take some time. I even helped with making the scans more contrasty so it would be easier to read.
Now, when I got the documents back, she had transcribed them pretty good, but there were many words left out, sentences incomplete, and words misspelled. The original text had some misspelled words, but the misspelling I’m referring to was an error on the sellers part. I wanted a digital replica of the letter.
I pointed it out to the seller that there were misstakes. She wanted me to point out all the mistakes, and I said that if I have to go through the whole ting and compare it to the original, the time that would take me I might just as well typed/copied the thing myself.
The seller got into a rant about how difficult the job was, asking me if I was really expecting it to be perfect for so little money. The seller had gone out of her way to serve me, delaying other work. Even though I told the seller that time was not an issue, and she could deliver next week if she wanted to. The seller told me she spent 12 hours on it, again expressing how little money she made on the gig. It caused her a migrane becuase the text was so small, she was in tears, and pretty much gave me an emotional response I didn’t expect from a professional.
Now, I understand everyone has a bad day from time to time and need to blow some steam, I gave her a 5 out of 5 ositive review, never asked for money back, and I understand it was a lot of work for little money. What I don’t understand is - if you are a fiverr seller, and you provide a service, you receive a gig order, you review the order and have all the information on how much work it is going to be, request the extra amount of money you think is fair to complete it. Is it then unfair for the buyer to presume a spelling free or error free product in return, even though the pay is relatively small compared to the job?
Should I assume from future transcription gigs, because it’s a fiverr gig, that the transcriptions, be it audio or image scans have spelling errors, missing words etc? Or any other service for that matter.
In short, am I being unreasonable?