I have Seen on Fiverr most of the rules are in favor of Buyers but not in favor of Sellers. Challenges I am facing as a seller.
- Most of the buyer’s out there don’t read the Gig description and place an order. Once after they place an order, they request for things which we clearly mentioned in the Gig description that we can’t and threaten to cancel the order if we dont provide or provide us with bad ratings. All the time I end up cancelling the order and as a seller if we have more cancellations it effects us.
Possible Solution: Before placing an order for a buyer there should be a Pop-up or Checkbox that they have read the Gig description properly and they accept the terms and conditions. So at a later stage if the buyer demands something which is clearly mentioned cant be provided in the Gig description, then there scope to cancel or provide negative review will be disabled. This way we can overcome so many scammers out there who try to exploit sellers .
- Other major challenge which I faced was there was a buyer who bought the Gig, Order delivered on time and order was marked complete with 5 star rating but the money vanished from my fiverr balance after few days. Reason was the buyer payed using Paypal and he/she raised an issue with the paypal and since Paypal will always be in buyer’s favour all the money was reverted back to buyers paypal account. Most easiest way to scam! Create a fake account in minutes, place orders via PAYPAL, once after they are delivered raise an issue with Paypal and your money is back. When I raised Support ticket with Fiverr they were helpless all that they could do is ban that account. What is the point when he/she can repeat this process N number of times with different accounts?
Possible Solution: I would sincerely request Fiverr not to accept Payments via gateways you can’t control it’s not good for sellers.
- One major challenge was when buyer’s place an order for 5$ they expect to have service of 1000$, I don’t understand the logic behind it. Yes, I know the sole purpose of Fiverr was to provide for a lesser price but the point here is to provide you services for a lesser cost but not to provide you high end ticket for a cheaper price ( Like for example buyers can’t expect to have a jaguar car for 5$, you can still get a car which is functional but not jaguar buyers should realize this)
Possible Solution I would recommend buyers to be more practical
- Buyers keep asking N number of questions, I am talking about Post Sale questions but not Pre-sale one of the biggest headache! Questions which they should ask before ordering are asked after ordering and then they realize they wanted something else and cancel the order. Please understand sellers deal with so many buyers but as a buyer you only deal with one seller. We can’t answer every stupid question that is being asked by you. Questions to which you can find answers by yourself in the description or FAQ or by few minutes of research on google. Please help us save time, this means a lot to us!