Hello, I’m Gustavo Gama and I’ve been working full time as an illustrator exclusively on Fiverr for over a year and a half, and in my experience here I see Fiverr as a very customer friendly website, while sometimes taking advantage of it’s own bread and butter, the sellers. I thought of a couple points about Fiverr’s interface that really grinds my gears as an illustrator, but I’m sure they all fit into any other form of seller.
90% Average for levels
Like I said on the top I’ve been on Fiverr for a long time, and when I started I saw the level system as a way I could show myself as a veteran on the website, separating me from the starters. But soon I found out that 90% is a ridiculous average to maintain, specially when they reset it after every 60 days. Imagine being in school and failing an exam after getting a B. I’ve lost my levels so many times for just simple mistakes like having to cancel an order from an unruly client or not checking my phone for a couple hours after getting messaged. My suggestion would be lower this average to 70% but even 80% would be much more manageable
Cancelling unwanted jobs
In all of my gigs I write on the top in big letters “Please message me before ordering” but either by not wanting to read, or being shy, or straight up trying to take advantage of a cheaper gig than the one they really want, some clients ignore that and order right away. Now I’m put in the awkward position of having to beg for the client to let me cancel or having to do a job I have no interest or passion for. I believe this could be simply rectified by allowing sellers a 24h window to cancel without penalty or consent from buyer
Fiverr has always been seen as an online sweatshop that just exists to take advantage of inexperienced professionals desperate for work, and no other category exemplifies this better than the Buyers Request section. I’m tired of seeing bad elements looking for a fully illustrated book or a complete brand reinvention with a budget of $15.
Fiverr should not take a cut out of tips. Straight up. Imagine working for less than minimum wage at a restaurant and at the end of the day your boss takes an extra 50 bucks out of your tips. I understand the 20% cut on gigs, as Fiverr helps sellers find the clients, but once we do find said client, over deliver on their expectations and manage to get a tip, Fiverr has NOTHING to do with that hard work. Quit being greedy and treat your users with respect.
If anyone else has any other points they would like to add please feel free to do so. These are just some suggestions to make Fiverr a better community for the sellers, remember who’s keeping your website afloat, it’s NOT the buyers.