Hey there folks - I am what it says…a Frustrated Seller. I woke up this morning to find that my 1 gig had been removed and that my account had been disabled. I wrote an email to Support…here it is:
Hello there. This morning my gig was removed and my account disabled and I am going to ask you to reconsider. I think that my gig must have tripped a filter because it uses the word “Review” in it, but if someone other than a COMPUTER will actually look at my gig you will see that it is a very legitimate, legal, and helpful gig and not illegal, infringing, or a misleading gig as has been stated.
IN ABSOLUTELY NO WAY do I offer to leave reviews for anyone, paid or otherwise. My gig has nothing to do with that in any way! That is immoral and illegal.
My basic gig is a workaround that Google themselves show business owners how to do to help lead their customers to their review profile. In my gig, I create a branded link with the business’ name that when it is clicked on will take the user/client/customer directly to the business’ review profile. In other words, my gig simply makes it easier for business owners to send their customers to leave a review without the customer having to go look around online for the place to do that. I offered this for $15.
My 2nd level gig package that I was offering for $50 includes the basic gig and includes a review funnel for businesses to use in their follow up process with a client. After they have done work for a client they send them a link to the branded survey funnel that I create. Customers then answer the questions in the survey and based on their responses, they either get sent to the review platform or they do not.
The 3rd level gig package that I posted was for $750 and that is a high level Reputation Management service that includes the first two and then additional work to help them build back their business’ reputation.
I CAN NOT UNDERSTAND how Fiverr feels like my gig has been something that is shady. You guys let all of these gigs stay on your service where people are actually offering to do something that is illegal and against Google’s TOS, and you penalize the guy that is trying to help business owners get reviews the right way!
In response, I got this email back:
Gabriela (Fiverr Customer Support)
Jan 11, 12:25 PM EST
Thank you for contacting us regarding your account being disabled. Please be aware that we do not allow this kind of Gigs.
Your account has been reviewed by our Trust & Safety Team, and permanently disabled. Please refer to this link, outlining our Terms of Service.
If you have funds available in your Fiverr account, please contact us 90 days after the date on which you received notification your account was disabled, and we will gladly assist you.
Gabriela | Fiverr Customer Support
Can ANYONE please explain to me how what I have done is against TOS of either Fiverr or Google? There are a ton of spammer knuckleheads on here offering gigs like, “I will write Google Local Places review” and there gigs never seem to be kicked off… I just don’t understand.