Hello fellow sellers!
I’m sure that eventually after a large amount of sales you’ve also ended up giving a refund or two.
My question is this a perfect solution?
Let me tell you a bit about my recent experience… I received an order for a logo design and the buyer was pretty clear in his request. As a result I’ve created 6 logo designs that perfectly matched his description but he said that although they are good, they’re not exactly what he was looking for.
In turn, I’ve created 4 more but as he said, they still don’t have the “feeling” he was looking for.
At this point I’ve instead 4 hours of work and ended up deciding it’s better to cut my losses short and issue a full refund. I consider this a very difficult buyer as he’s not sure what he wants.
In the past I’ve also come across other buyers with similar experiences who felt that I should only issue a partial refund as that would be fair since I’ve put a lot of work in their project.
What do you guys think? Would it be beneficial to have an option to refund 50% of the price for example? (of course after getting the green light from the buyer)
P.S. This is an exception, something I run into once every 80 orders or so.