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Funds dissapeared?

Please help me with this situation.

On April 11th I was supposed to recieve $12 but I didn’t. I thought maybe the buyer cancelled the order. And I ignored. But on April 21st the same thing happened. I was supposed to recieve $8 and I didn’t. Then I checked the “Earnings” on fiverr website and I found something strange. You can see the pic what’s strange. Plz help me if anybody knows what that thing is in the pic. Must see the pic to understand what I am talking about. I contacted the CS and they are not responding.