Fiverr Community Forum

Funds taken off my card, but I didn't buy gig

Hello! I tried to pay for one gig, I enter my cc details. Money is taken off my card, but gig wasn’t purchased. I am very very pissed !

why would you enter your CC details if you did not want to purchase a gig?

I did want to purchase

so you order the gig, submit payment and clicked the submit payment button, correct?

Yes. Then I get error, that order can’t be processed. Anyway, money is gone.

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Contact customer support and let them know. It seems to be a technical glitch and should be resolved in no time.

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Ok, thank you. Hope this will resolve.