I recently received an order from a new buyer who asked me to write an academic paper for him. Due to technical reasons, I delivered the piece of work a few minutes past the deadline. The buyer felt unhappy as the system closed him out before he could submit the assignment. He then went ahead and put a negative review.
I felt sorry for him and continued to chat with him telling him how deeply sorry I was for letting him down. After few days he returned with more work for me. I was surprised. It turned out he was outsourcing academic work for many students and paying someone to do them. Since then he has given me work after work and they have all turned out to be successful.
The message here is I made a repeat client who was already leaving by being polite and kind. My actions changed his mind. Had I not apologized to him, he would have gone and worked with a different seller. As sellers, we need to exhibit quality customer service skills irrespective of the situations. Just remember, the client is always right.
Politeness is an inexpensive way of making friends