Fiverr Community Forum

Get an error when downloading gig video. ABSOLUTELY NOTHING on internet about it

I ordered a video where they show my message. He sent it as a mp4 download. In the app it wont play the video, it wont download it, wont view it in browser. On the fiverr mobile website AND on my actual desktop i get this error as it trys to open in another window

"This XML file does not appear to have any style information associated with it. The document tree is shown below."

Then a bunch of more stuff. It seems the download is not there at all.

Any help?

Tell the seller to resubmit the video. If it happens twice, contact customer support.