I’m getting frustrated. It has been smooth sailing for the last few months. But this week I suddenly started to get 4 star or lower ratings. This is not, because my quality of service “dropped”. I still offer the highest quality and keep my standards high. I make sure that I respond within reason, I make sure to satisfy my clients needs, I goddamn make sure that my clients feel like a princess and holy.
But, I can’t wrap my head around this.
You get an order. You fulfill that order, they want a few modifications. After adjusting the order, he tells you that everything is “super” and wants to complete the order. He comes back with a 4 star review, totally unjustified. He never once mentioned, that he wasn’t happy with something, he didn’t tell you that he did not enjoy the quality of the work.
Theres literally nothing you can do at this point. Why should I get such a rating - when I communicate within an hour of getting a reply, when I bust my ass for his demands.
What is the cause of this? Stupid buyers? Shitty service? Unrealistic goals?
Maybe there’s just no pleasing everybody.