I bought a custom order from a seller on fiverr.
They delivered the work.
It was marked as completed as they persisted.
After this I noticed that over half the job they stated they would do was not done or had become undone, which was then ‘not as described’.
I asked the seller for a partial refund and they agreed. Well they hardly pleasant or easy to communicate but still they agreed.
Now I saw that there was no option to apply for a refund.
So I contacted Fiverr support.
They said to get a partial refund they will issue a full refund the original order after i accpet a new custom order from the seller for the amount which then makes up the partial refund.
So ive done that.
The seller sent me a new proposal for $40. The original order was for $70. So I should hopefully get a $30 refund.
But now for some reason the support team does not seem to give me the refund.
They keep asking me accept a new order in order to get a full refund from the first order.
To me it really doesnt make any sense. If the seller themselves agreed to a refund then is support not issuing it?
I have sent them the new order number and now also the Paypal transaction ID for the order.
Why has something so simple been delayed and not done.
I hope fiverr add feature to issue a partial refund.
Also what if the seller agreed to a full refund, would I still have to buy something else off them to get refund for the first order!? If a seller does a really bad job, i can guarantee I would not buy from again so then how would i get a refund after job completion if something similar like this happens again?