I think everyone has had, or heard of, a buyer who tried to get work done for free.
The fact is that there seems to be a lot of buyers like this. Why?
Simple, because they get away with it. From what I read, the majority of sellers will cancel an order if there is the possibility of a negative review. This is madness and sellers need to grow up in how they handle this situation.
Here are some things to consider:
If I was a buyer who wanted work done for free, I would simply scour the listings for sellers who have 100% positive reviews - If a seller has over 100 reviews and has not received any negatives, it is highly likely that they refund whenever a buyer wants.
I have had two negative reviews, within a day of each other, and 2-4 months ago. Both were, I feel, trying to get the work done for free. I allowed them leave negative reviews even though they were both $5 orders. I responded in my review of them, explaining what I felt was going on.
I HAVE NOT HAD ANY BUYER TRY TO DO THIS TO ME SINCE!!!
Scamming buyers can be reported and removed but they can also set up new accounts. If you let them away with it, why wouldn’t they come back to you with a different name and do the same thing to you again - possibly with an even bigger order - as they know you will give in.
If you are a new seller, it may be good advice to cancel the order, a negative in your first couple of orders may be a big problem. I would say that anyone who is Level 2 or more should not be afraid of a negative review. If you have 50 - 5 star reviews and you get a 1 star review, it will drop you to 98%, if you have 100 reviews it drops to 99%. Who would not order from a seller because they have 98-99% positive ratings?
IT WON’T AFFECT YOU!
As I said above, it might even help keep the bad ones away.
Finally, if the buyer has been unreasonable, threatening etc, report it to CS, ask them to remove the negative if you want, and it might disappear. Personally, they don’t bother me though and before you know it, the negative will be out of immediate sight of potential buyers.
Come on, fight the good fight and help rid Fiverr of this kind of Buyer!