Fiverr Community Forum

Getting money refunded

As a buyer with canceled order, I’m trying to get money refunded to PayPal and I keep getting the same automatic response saying the money has been refunded but it still is in fiverr account after 5 attempts and 5 generic responses how do I get this escalated?

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Your money stays in fiverr’s account balance. And you can use it to make another purchase on fiverr.

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Deposit refunds (i.e. refunds directly to your payment provider) can be performed by our Customer Support team, based on the Order’s original payment amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.

The above is from the Terms of Service.

Customer Support are extremely busy at present and can take more than 10 days to respond.

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