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Getting No Response from CS


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Hey there,
I know everything got stuck due to pandemic. Everyone doing work from home. For this situation, Fiverr CS takes a maximum of 10 days for a human reply! I submit a ticket 10 days ago and it 10 days running but still no response from them!
Today I again try to contact them, was it a risky step? Is there any chance to get suspended from Support Center?
Thanks

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