This is a story from my friend, that wishes to be anonymous and not suffer more witht his issue.
“So, I had a warning on Fiverr that I was helping someone do their academic work and I was committing academic fraud, which is against Fiverr policy. And I realized that I did do that, but I didn’t know. So I startes being very careful on my orders so I don’t get a penalty. And then I find out one of my customers with a big order is doing the same thing. This was a huge order, and I did a milestone already, so I didn’t know what to do. So I contacted the customer support and they said they can’t help me, I can just ask for mutual cancellation and receive no money and suffer with rating. Then I told them that it is not fair, I could have said nothing, but I did not want a penalty and I want to obey the Fiverr policy so I want to cancel the order but I don’t want to get demoted because of it. After a few messages, they cancelled it without it affecting my rating. However, a few hours later I receive a penalty for doing someone’s academic work and I get demoted because of it. And after I complained that I literally reported the guy to not get a penalty they acted like that doesn’t matter. And 2 days later I saw it affected my completion rate! I literally reported the customer going against Fiverr policy and I get punished? How does that make sense??? And now I’ve been stuck in a loop with Customer Support, that is now ending because they are ignoring me.”
I wanted to leave this story here, because this is highly unfair and I want to help her get her 100% completion rate that was affected without a reason.