Since the beginning, I have been trying to keep my “Average response time” under 1 hour. Diligently replying to every message within 1 hour except for a few (Can’t reply when I am sleeping but they are a few times). But suddenly I noticed that the average response time under my profile showing 1 hour while it is showing 3 days under my gig page. I have contacted CS and it’s been 6 days already with no solution at all.
If it was me replying late I could still understand it as being my fault and I will have no one to blame but myself. But why without any reason I am getting punished like this? If I was a buyer I wouldn’t probably contact someone who’s Average Response Time is 3 days.
If it will be like this why do we even need to reply to messages in due time since it’s not going to show the real value anyway?
And fellow sellers, Always check the “Average Response Time” under your gig page. I have been checking the one on my profile and dashboard response time and thought everything is fine!! But it is not and I don’t know how long it’s been going on like this.
P.S. If anyone else faced the same problem, let me know how you have solved it. TIA