i have received a warning today. I don’t know what’s is my fault. “Communicate with customers to give them a fair answer is that my fault?”
Let me describe a complete scenario:
One of my clients order me directly, after placing an order I have done work on his task and deliver orders on time. After delivery of the order, he wants to change the price of the order but I said “That is not in my hand” So he said kindly cancel this order and I will place smaller order.
As you know cancelation always affects seller ranking. So that this I want to let him (client) know. For this, I have to take a screenshot of my order completion status and share it with him to his understanding.
I am using Fiverr for the past one year, I always communicate with the buyer to make the completely satisfied because customer satisfaction is only my first priority. Why fiverr do this even without any caring about seller