damiengwalter Posted September 15, 2020 Share Posted September 15, 2020 I’ve had the same experience twice on Fiver.I’m a Pro Seller, with 50+ five star reviews.I’m selective about taking on clients. Twice now I’ve had clients order a gig, then provide no information.That forces me to cancel the gig.Both times the presence of a single cancelled gig drove my seller level down from level 2 to basic.Fortunately, my seller level has recovered both times.Is this a bug or a feature? Do Fiverr want to punish cancellations, or is it just a bug in the rating system.I sell high value gigs for $500+ and only take on one or two gigs a month, so this might make me more vulnerable to cancellations. Link to comment Share on other sites More sharing options...
kometbeats Posted September 15, 2020 Share Posted September 15, 2020 I believe if you contact CS to have these cancelled they can make it so they don’t affect your stats. Link to comment Share on other sites More sharing options...
surajrenuka Posted September 15, 2020 Share Posted September 15, 2020 You mean cancel order I guess and not gig !Yes we need to maintain some standards to keep our level, you need to maintain 90% Order completion over the course of 60 days and as you said you are selective and only accepts few orders so even 1-2 cancellations would be enough to bring your order completion rate down to 90% and you’ll get demoted.So this is not a bug but more like feature ! Link to comment Share on other sites More sharing options...
blavaro Posted September 15, 2020 Share Posted September 15, 2020 I’ve had the same experience twice on Fiver.I’m a Pro Seller, with 50+ five star reviews.I’m selective about taking on clients. Twice now I’ve had clients order a gig, then provide no information.That forces me to cancel the gig.Both times the presence of a single cancelled gig drove my seller level down from level 2 to basic.Fortunately, my seller level has recovered both times.Is this a bug or a feature? Do Fiverr want to punish cancellations, or is it just a bug in the rating system.I sell high value gigs for $500+ and only take on one or two gigs a month, so this might make me more vulnerable to cancellations.bug in the rating system.It is definitely not a bug in the rating system. Let´s say it is just a system.Do Fiverr want to punish cancellationsWhat they actually want is no cancellations. Is there any chance to mitigate risk of cancellation within your Gig(s) description? Would it make sense to add cheaper service variant to your portofolio that could generate more orders? Just ideas… Link to comment Share on other sites More sharing options...
miiila Posted September 15, 2020 Share Posted September 15, 2020 If buyers don’t provide requirements and the gig remains in status “Incomplete”, you should be able to cancel it after a week without any repercussions to your stats (at least according to the Help Center, I haven’t tried it yet).Else, if you need to cancel for a reason that’s not your fault at all (like buyer providing no info despite asking them to, buyer ordering something that’s against Fiverr’s ToS, etc.), I’d try asking support to cancel the order, they have their criteria for cancellations, and I’ve had good experiences with cancellations done by support not affecting my stats. Link to comment Share on other sites More sharing options...
bishalbarua Posted September 15, 2020 Share Posted September 15, 2020 It’s called order cancellation, not gig. yes, sometimes it affects. But I’ve seen some sellers who didn’t get any negative effects because of that. I don’t know how this is measured though. Link to comment Share on other sites More sharing options...
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