I hope you all are doing great in this pandemic time.
I am a level 2 seller. My top selling gig was ranked on the first page for years and many days ago it got de-ranked. Earlier when anyone did search “Photoshop Editing” also few other keywords, my gig was come on the 1st page in search results but nowadays even when I search it with my complete title it does show at the very last pages in search results of my gig’s title.
It seems like an error but I don’t think CS will consider it an error so let us also discuss it by seeing other reasons. So after searching a lot of past threads about this issue and reading many comments and analyzing my own account, again and again, I reach to this point that in last 60 days my cancellations are 14, from which 6 were initiated by my side, 2 were initiated by buyer’s side and 6 were initiated by the CS (the ones which were initiated by the CS, there were not my fault in any of them and they probably have not effected my account negatively).
What do you people think? These 8 orders might be the reason behind this de-ranking? My competitors are still ranked so if I stop worrying and start thinking and analyzing logically then I think there is no issue of SEO or relevance and the issue is cancellations. So if this is the reason then would getting orders from my repeat buyers and ratings would help me improve this or it would only improve if I do not do cancellations in the next 60 days.
It also has happened with me in the past but it automatically comes back but this time many days have been passed but still, I am de-ranked and then I did all the research. If you think there can be any other reason behind this or any other suggestions for me then please let me know. I would highly appreciate your comments on this discussion.
PS: The orders which I initiated or buyer initiated were mutually canceled. I always do my best to prevent cancellation but there are some orders which have to be cancel because sometimes buyer placed direct order without contacting first and they do not even know the possibilities of the required work so we have to end up with cancellation