My response wasn’t intended to be accusatory, merely trying to establish whether this was a bug (which could impact everyone) or a user error. When I said “this is your issue”, it was meant in more of a ‘we’ve figured out the problem’ rather than a ‘it’s YOUR problem’. That’s the joys of typing I’m afraid, sometimes the tone gets lost.
As you’ve said, it’s a user error, which means that you don’t need to raise any tickets, and that there’s no worry of this impacting other users.
As for the adjustment being made to your account, you would have to ask Customer Support about this. My experience with the platform is that they either won’t or can’t do this. It can’t hurt to ask, if that’s what you’d like to do, I just wouldn’t hold your breath.
If I were you, I would deliver the files (if you haven’t already done so) using the Delivery Button to remove the order from your queue, and chalk this one up to experience. The only impact this will have on your profile is a late delivery, and that statistic will resolve itself in time anyway.