My gig was denied and I was outright lied to by Support!
They told me the reason was it is not a service offered on Fiverr however my service which is to provide penetration testing and a detailed report, is 100% offered on Fiverr. This falls under “Programming & Tech > QA > Vulnerability Test”.
My gig has been very successful. Since I started it in Nov 2017 I have delivered dozens of orders. All on time and all with 5 star ratings.
In my gig requirements I require the buyer to state that they are either the owner or administrator of the site with permission to have a pen test performed. I also make very clear in my FAQs that I refuse any and all unethical or illegal requests. My gig is purely to help site owners/admins identify and resolve security vulnerabilities in their site.
My experience with Fiverr Support has been terrible. I was told repeatedly that my gig wasn’t a service offered on Fiverr even after I provided evidence that it clearly is and that there are dozens of other Sellers offering the exact same service right now.
I understand that we are all human and it’s likely that someone in the Editorial or Trust team simply made an error. All I want is for the mistake to be corrected and I certainly hope that Fiverr does something about this horrible Customer Support.
I am prepared to bring this to the attention of the CEO directly but would first like to make my experience known here since Customer Support has decided to no longer reply to my requests for assistance.