So Iāve had my gig disappearing from the search a few times and Iām not sure what kind of conversation youāre having with them but their response is kind of bull.
Theyāve told me that the second I notice my gigās absence from the search I can contact them to do something about it. They can check if your gig is even online, run a test search and tell you what page it is on and provide you a screenshot. If theyāre alluding that your gig is out there somewhere, on, like, page 61 and you just canāt see it just because you donāt have enough patience to click through, I mean.
You can at the very least ask for a screenshot of your gig in search results.
If you do find your gig on page 61, they technically can just move it there without an explanation. The longest Iāve had it happening was around a week, then it bounced back to page 1. My theory on that is that itās their way to highlight someone else fast ā by moving the most direct competition back a dozen of pages.
If youāre just dissatisfied that your question is not being addressed, you can (in theory, I hope someone can advise on that) ask for your ticket to be reassigned/looked into by someone else (preferably a team lead). Iāve read a few successful instances of this but have no personal experience.
That being said, itās the slowest month Iāve had in at least 2 years and I can see myself in search results just fine. I thought last August was bad but this is the new record for me. Zero new orders in the middle of the week. Maybe it has something to do with them introducing Studios and pouring traffic into that, I have no idea.