I’ve looked in the community and seen quite a few people having the same issue.
It seems that, regularly, after making edits to my listing it completely removes my profile from the site. You can’t search anything that appears with my listing (usually ‘Female Vocalist’ does the job), and even searching my direct username doesn’t bring up any results.
I had this issue previously before, and got in touch with customer service who apologised and fixed the issue immediately.
This time, my response was - “I’ll escalate it, but there are no promises.” ?!?!
It seems that this is a regular occurrence, and it makes me increasingly anxious that any kind of amendment or edit I do to my gig (in order to aid and help buyers who get confused, or ask similar questions) will decrease my sales and possibly completely stop me from receiving orders.
I’ve seen lots of tips saying wait 24-48 hours however previously, it had been down for a number of days before I noticed and started to question why I wasn’t receiving any enquiries, so I know that it can take much longer - if at all - for profiles to reappear.
Why does this happen, how can we stop it from happening, and is this actually a reasonable bug to happen on a website with no real explanation or resolution?