Hello, fellow sellers! I posted this yesterday, but I think I used the wrong subcategory, hence I deleted that topic and I’m posting it again, in case it has more visibility within a more appropriate section.
I created a new gig. When I did that, I wrote some random dummy info in each section just so I could create the gig and paused it immediately, as I was planning to come back afterwards and edit it thoroughly before making it public.
This is exactly what I did - changed the title of the gig, and added a well researched and carefully phrased SEO-optimized description, 10 or 11 FAQs, as well as a 5-question requirements questionnaire - all of these in 2 languages, making sure I kept everything within the character limit.
I did save several times during this process, and each time I saw the confirmation that the information had indeed been saved.
I still had some changes to do, so I decided to turn off my computer and get back the next day. I saved once more before turning off the computer and everything seemed alright. But… the next day, my (still paused) gig was back to the initial state - it seems that none of the edits had been saved. I tried refreshing the page, I checked both the desktop version and the app, to no avail.
Unfortunately, I hadn’t saved the content separately (I trusted the Save option on the website). I have contacted CS hoping that maybe there’s a chance they can restore the edits, but they are still to reply (I understand they have a lot of requests, so I’m patiently waiting).
Until they respond, I’m curious: has anyone encountered a similar situation? If so, were you (or CS) able to restore your edits?
P.S.: lesson learned - each time you create or edit a gig, make sure you save your new content separately, as a backup. In case it disappears, you’ll just copy/paste it instead of composing it again from scratch.