Hello, close to 3 weeks ago I wanted to update my gig extras to match my competitors. I followed ALL guidelines-
title character/special character limits, didn’t leave any fields blank, as well as check-marked every necessary box… and my gig extras would not save. When clicking save, the red bar at the top would pop up and tell me that I WAS using illegal characters, or my titles were too long. None of which are true and I have confirmed this with support.
There’s the gig. It’s been 2 weeks since support told me that I need to watch for the “Tech” team to reach out to me in order to fix the issue. I have followed up twice since, and all i’ve gotten is “Thanks for your patience.”
I’m curious as to how long it takes for this mysterious tech team to message me? Right now my gig extras are out of whack and I have to notify people in my description that they need to message me.
Any tips or similar experiences with this issue would be great! I do not want to have to delete my gig and start over as I can’t afford to leave the 35 or so reviews/credit i’ve built up behind