So something new I found out today to cause a little more unnecessary stress selling on Fiverr.
Perhaps you were already aware of this, but I wasn’t - I’ve not seen it happen in thousands of orders, so if my message helps one person out, good.
I finished up a gig last night with a customer, delivered the final files, went to bed.
He decided to add a gig extra as a “tip” (as he was unaware of the tip facility after completing the order).
This extra put the order back into my revision list. I wake up to find it, redeliver the order back to him. He reviews the order and my delivered on time rate drops from 100% (which it always is) to 98%.
Clearly thinking this is yet another Fiverr bug, I contact support. They tell me it’s because he added a gig extra it magically forgets that I already delivered the gig well before the due date, and now it’s late.
Support are telling me that gig extras that are set as “No Change” (in the time field) will reset your gig delivery time and you’ll be stung with a late penalty.
The order in question was delivered 4 days before it was due. There were numerous revisions, as is normal, which obviously put the order beyond the original delivery date a bit (which is irrelevant to the customer as he wanted more changes). But because he added a “No Change” gig extra as a gesture, the wonderful Fiverr system decides you’re late and you get penalised.