Over the last few weeks, there have been many threads about feedback and user reviews. As mentioned earlier, the team has been working to roll out some updates to make sure the review system is something that works for everyone.
I’d like to announce we’re beginning the second phase of double-blind reviews:
- We will start presenting reviews on buyers in the buyer’s profile (and only there, not in the gig page anymore) to give seller better visibly to whom they are working with.
- We will add the option to respond to a buyer’s review after the review was published. the response will appear under the buyer’s review in the gig page.
As always, the best way to address and understand the buyer’s needs and to guarantee their satisfaction is through communication before and during the order. The buyer’s review process is done on a completed order - and it isn’t the place to start addressing buyer’s issues and inquiries on the order.
These evolutions will be rolled out in the next few weeks, so keep your eyes open for them. As always, comment with ideas, suggestions, and feedback here in the forum.