I have a gig with more than 1.000+ 5 stars reviews that after I edited a extra price has dropped out of search results. My gig was always in top 5 results for “youtube banner” keywords but now is not showing AT ALL. Why?
Even with a ton of 5 stars review, my gig is not showing on sort by “relevance” or “best selling”. How can a gig with 1.000+ reviews that dose only youtube banners is not relevant to the “youtube banner” keywords? why is it now showing on sort by “best selling” but gigs with no reviews at all will show?
It’s funny how gigs with no reviews that have in their portfolio designs done by me will show up.
I know how SEO works, the keyword is in my title, gig description and gig keywords and the gig was doing fine before the edits.
How dose the search sistem works if it’s killing gig relevant to the keywords searched but is showing gigs that has nothing to do with, must be a joke.
Here is the response from the support about what is happening, what do you guys think?
Thank you for contacting us. We are sorry to hear about that.
Although we do understand your concerns, please keep in mind that Fiverr is constantly making changes to improve the buying and selling experience on our site. We want buyers to find the best sellers for their specific needs. Because of this, Gigs will rotate. We are not able to guarantee that your Gig will remain in the same position. Many other sellers “compete” for the same location within search. If another seller is performing better that you, their Gig may appear higher in search results.
We use an algorithm, which takes into account multiple factors. Ratings and number of orders completed are just some of the factors we take into consideration. Unfortunately, we are not able to disclose certain criteria for our search engine, as this information is proprietary.
However, here are some of the things that can help you in receiving the best possible search position.
Provide high quality service
Deliver on time
Avoid unnecessary cancellations
Communicate with your buyers to make sure you understand their needs
Adhere to our Terms of Service
Customer Support will not accept requests for better placement of your Gig.
After a few days, another member of the support answered to the ticket altho it was “solved”
"I understand your concern, but please go to Selling > Orders > Active and you will see the number of active orders you have for this Gig.
Keep up the good work, complete your orders and your Gig will start showing in the Search results as soon as the number of orders in your queue decreases.
Thank you for understanding.
I don’t know if that was the problem, but it’s now back to normal!
I don’t suggest spamming the support with tickets, but you need to find the right guy to help you out. He solved my problems in just a few hours and I had this problems for more than 8 days now. I would like to thank him!
I learned 2 things from this:
- 1 never edit my gig ever again!
- 2 keep calm and try to find the one member of the support who will help you out. (All the members of the support team had help me out since 2013, but with this problem? only one helped me out this time)