Hi, I am top rated seller on fiverr and recently did a gig for a client, he placed order without discussion but i communicated with hime and did a video meeting with him to understand his requirements and updated the order, when delivered first draft he gave no specific feedback just said its not good enough, i replied hime that it is only first draft and i would need your feedback for further revisions, but he did not respond for many days. i reached out to customer support and explained situation. they reached out to him and still he did not respond. so i delivered 2nd revision based on my best judgment and he did not requested revision or gave any comments and went for order cancellation, which i rejected and after couple of day fiverr support cancelled the order. which my tick was open with them from 14 days on same matter.
so i asked fiverr for clarification and demanded the compensation for that, it was a big order. and as this ticket is still open my gig is not showing in the results at all.
I try all keywords that are related to my services but lets take the most generic ones “Ui Ux” because this is highly in demand.
So i search this and ho through all pages and do not see my any gig related to that. Please bear in mind that it does not show even on last page even after hundreds of not rates gigs.
Then i apply the filter of online sellers, no results
Then i apply rated sellers. Still not showing in gigs
Then i apply top rated seller. Then my gig shows up on applying this last filter.
I understand gig keeps revolving but not showing even in last page is not something usual or something that can be ignored.
I understand there are are other factors. But i have 5 star rating in last 60 days. 97% order complete rate. And 3% less is due to other gig which is not related to ui ux. I have 98% response rate . And 2 hours response time.
From what I understand and what fiverr mentions , these stats are PERFECT.
So please let me know if i am missing any other factors. Because vanishing gigs from results like this is something which is not acceptable at all unless i have violated any terms and conditions.
and now fiverr support is not answering my email from 2 days.
i would like to know what should i do and what are the reason behind hiding my gigs. is my account is under inpection?