I edited my gig image four days ago after which it stopped showing in search result. I contacted the Customer Support but the reply did not get the gig back in the search result even when I searched my gig title and keywords. However all my efforts to get help from the customer support had been abortive as they no longer reply to my tickets? I am somewhat new to fiverr and I don’t know how I can get help on this. Can someone please advise me accordingly?
Additionally, two days ago I tried returning the gig image back to what it was before but after I realized it did not solve the problem I changed it back to the new update. What is the next step to take now.
This is my gig link. https://track.fiverr.com/visit/?bta=76937&brand=fiverrhybrid&landingPage=https%3A%2F%2Fwww.fiverr.com%2Fshare%2FYRzaKK
It is active but it is not showing when you search it and again this is the only reply I ever get from fiverr CS.
We created an automated system where you can check your gig status in real time, without having to wait in queue for an agent to respond. This feature is another way to provide a faster and more efficient way to communicate with support.
To check your Gig status, please use our Customer Support system:
• Go to: https://www.fiverr.com/support_tickets/new/gig?level1=not_searchable
• Select the Gig you are trying to locate.
• The status of your Gig will be displayed.
If your Gig status is: Active, it means that your Gig is displayed in the search results pages in the marketplace.
Our goal is to ensure the best gigs are displayed when users use our search engine. For example, we do not display gigs that are not active, or from sellers who are on vacation, or from sellers who receive low ratings and reviews, etc. We consider a multitude of factors when displaying search results. The gig search position is based on our algorithm and Customer support can’t manually upgrade the gig’s search position.
We are constantly working on improving our marketplace and appreciate your patience. You are welcome to post any questions or comments you may have in our community forum. We also suggest trying “Learn from Fiverr”. These are on-demand professional courses to help you stand out in our marketplace. For more information, click here https://learn.fiverr.com.
Feel free to reach out with any questions or concerns”