I have have a gig that was selling pretty good so I changed a extra price from $10 to $15 and that created a big problem. My gig was showing in top 3 resouls before when searching “youtube banner” but after changing the extra price is not showing AT ALL in search unless I use a upper case in the keywords, like for example “youtube Banner” or “Youtube Banner”. How can this be possible? how can changing an extra price can affect the way a gig is found in the search by only appearing when using a upper case in the keywords? We all know that almost no use use upper case when searching for something so this is a BIG BIG problem because my gig will never show in searches anymore. I contacted the support team and they were very nice as usual but they don’t consider this to be a problem. How can it not be when my sales drop to almost 0?
How can a gig with 1000+ reviews NOT show at all in “best selling” but gigs with not a single review will show. HOW?
My title has “youtube banner” in it, but in search will only appear if using “Youtube banner”, this makes no sense. The keywords “yotube banner” is in my gig title, is in my gig keywords, it’s in my gig description. not to mention that my gig was also in top 3 resoults before I edited the price.
EDIT: I got no response from the Fiverr support team since Sunday at 19:23. Altho the “recent activity” and “Assigned to” has changed multiple times. All I want is for my gig to get reviewed and accepted because it’s not showing AT ALL in searches no matter what I search for because it was edited a few days back. I’m amazed nobody cares.
EDIT 2: After I sent an email that ended up opening a ticket but without any category selected (I assumed it ended up to another support departament) someone answered in just a few hours and helped me out. The gig is now showing in searches BUT I bet you can’t find it, it’s not showing at all if you search for “youtube banner”, altho that’s what I do, the keyword is in my title, gig description and gig keywords. My gig has 1000+ 5 stars review but it seems it’s not “relevant” to this keywords? and it’s not like there is a lot of competition… I see gigs with 0 reviews. I hope it will rank back up…
The first ticket still has no answer. I assume you need to find the right people in the support team that will help you out instead of ignoring you. I would like to thank Diego that answered and got my gig back in the searches in just a few hours. I’m curious how many more days do I have to wayt for the first ticket to get an answer, it’s only been 4 already.