I updated most of my gigs to Packages a while ago and so far, I haven’t had any problems. Yesterday, however I noticed that all of my gigs suddenly ‘reverted’ back to the old extras. Clients still placed orders for Packages, which was a bit confusing so I got in touch with CS.
They fixed the problem but one of my gigs - for webcontent writing - still lists only extras instead of Packages. In fact, when I try to edit it, I no longer have the Three Packages layout I had before.
CS said that this function is not available for this category but I’m certain I had it a day ago! I had numerous orders for webcontent Packages or I’d think it was my imagination playing tricks on me
I’m still waiting for a response from CS (they’ve been amazing so far) but wanted to see if anyone else has experienced a similar problem.
TLD;R: I had the packages option enabled on my Webcontent gig until suddenly, it reverted to the extras format and I can’t get them back.