Support has told me several times that “If some other seller is performing better than you, their Gig will appear before yours.”
However, that does not seem to be the case always. There’s many gigs stickied to the first page (When sorted by best selling) that have either 10 reviews total, bad average ratings, many cancellations and/or zero orders in queue. And on last pages you can find super seller gigs that everyone seems to love. Mine included! My stats are pretty much perfect 100%. So performance is great. I’m level 2. It’s known that at least level 1 sellers have their gig disappear if invisible queue limit is reached, so that is not the case.
I also remember them mentioning that inactive sellers are shown last. But I have been active always, so that is also not a factor.
Can anyone think why support is saying that? To me it seems to be a bug Although they haven’t been clear on what they mean by performance in specific. Perhaps if average response time is over a hour, you get punished? I can’t really think of anything.