Hi, I hope everyone is safe and doing well.
I need help from the Respected Fiverr community. I am a TRS seller in Whiteboard and Animation Category.
A few days ago, An order was closed automatically by the Fiverr system after delivery. The buyer had requested revisions through the collaboration tool which were pending to be delivered. The buyer did not use the revision button so the order was in delivered mode only.
After the order was closed, I message the buyer that their revision is ready and being sent in Inbox. But the buyer was unaware of how fiverr works and where conversation can be held. He just saw the notification and left me a one-star review saying I did not revise as per his requests.
Later I revised and he requested further revisions which were done and in end, he apologized to me for the bad review.
In between all this, I had contacted CS regarding this as buyer without reading my messages left a bad review. I asked them what options do I have in such a case. They asked me about the order I was talking about. I shared order id with them and specifically asked them about what options do I have. I did not ask for any action.
The CS, on their own, removed the feedback. I was happy with this at that time.
But later found that, aftert this my gigs went to the last page in each and every criterion used to filter the gigs. I contacted CS again. They said everything is okay and it works based on algorithm.
But I am sure some bad mark has been made on my account which is causing this. I am in trouble now. Without impressions, I cannot make any sales.
And moreover, this is a mistake of CS, I had asked them for options, not action.
What should I do now? Please help me get this sorted. CS is sending the same response every time.