Gig Rating: Does this seem right?


#1

GigRating

For this gig I have 2 negative reviews with 1, and 1.5 stars and the other 362 ratings are a are full 5 stars in each category. It seems my AVG rating should be 5 stars…


#2

Mathematically, I don’t think a seller can ever achieve an even 5.0 rating if they’ve had negative reviews. 5.0 is “perfection”, and once you no longer have “perfection”, you’re always going to have a mathematical 4.9 at best.

I could be wrong, but this is something that I have observed over the years.


#3

Gotya! Thank you Jon :slight_smile: Was just puzzled, b/c I’ve seen gigs with less sales, and the same number of negatives, with 5 stars, so I just wondered if I was missing something! Example- such as the ratings in image attached. This seller also has 2 negatives, with the rest positive, less sales, and is 5…

lol.


#4

According to the Analytics page, the average rating is calculated over the past 60 days. As Jon said, if you get any review less than 5 stars, your average rating cannot be 5 stars.

Mine is perpetually stuck at 4.9 because one buyer always has to come along and give less than 5.

For instance, a recent client decided to make up their own rule (4.5-star review), saying: “the Would you recommend buying this Gig? question shouldn’t be mandatory to answer because I don’t have an opinion about it. 3 stars means NA.”

Unfortunately, it doesn’t work like that. So, for reasons like this, I don’t see how anyone with a good volume of orders could maintain a 5-star average rating unless they cancel anything less than that.

I think you should be proud of 4.9! :blush:


#5

Thanks sydney :slight_smile: I am definitely proud… but was just concerned about the rating criteria being consistent all the way across the board… but I get what you’re saying b/c my most recent negative was about a month ago – so yeah, it makes sense!:blush: