Continuing the discussion from $50 Reward – Gig Extra Error Glitch | Preventing me from saving changes:
Please refer to the above topic for the actual problem that has caused this mess.
UPDATE: Please see the above thread for some suggested solutions. Good luck.
The gig in question has had to be paused indefinitely due to the gig extras being completely broken by Fiverr. My custom extras are uneditable due to the “error” warning being impossible to remove. They have been renamed and actually broken (switched places, values changed, etc.) by Fiverr’s system. They are broken to the point now where I cannot construct custom offers that make sense (yes… really) and buyers cannot navigate their way through checkout without being completely confused.
The purpose of this topic specifically is to further raise awareness to the issue and criticise Fiverr’s response to my interactions with Customer Support. This was a lucrative gig for Fiverr, so their lack of useful support (I was redirected 5+ times and then told that it was being looked into… it’s been a month with no further contact) is appalling.
You can imagine the impact this has had on my business at large. At this point I am having to consider withdrawing all of my services from Fiverr and continuing offsite.
Any help or support from the people on the forum or Fiverr staff is greatly appreciated. I will be submitting yet another support ticket shortly after posting this, in the hope that this time it will be addressed and resolved.
Thanks for your time,
Matt (xqggqx) | www.fiverr.com/xqggqx