OK so initially we had the thumbs up and thumbs down system.
Then came the star rating system.
Added a bit complexity, giving room for more honest but also more arbitrary reviews.
Still pretty simple. It was right there under the delivery box.
Then, came the private feedback system.
After the buyer accepted the order submitted their review, they were asked for an optional private feedback.
Oh boy did that open a can of worms. But I digress.
Still pretty straightforward. Everything was done on the same page, private feedback came after the review process was done.
So how are things looking now?
It has come to my attention that Fiverr changed the process -since I am also a buyer myself- to the following:
- Buyer needs to hit the “Rate your Experience” button.
- They are then taken to a new page where they need to fill out the PRIVATE FEEDBACK form.
- After they do that, then they are actually presented with the actual review page.
Sure the private feedback is still optional, but buyers don’t spend all that time to check what is requested of them, or check the tiny “skip” lettering to the bottom of the page.
I noticed a drop in reviews submitted in the past 15 days or so, and I even had two buyers telling me they submitted a review, because they thought the private feedback was it! And when the go back to the order page, there is no longer a button for them to actually rate my gig. Because they skipped it the first time around, by only filling out the private feedback.
Why is the private feedback page coming up before the actual rating page?
I mean I understand people were skipping it, so Fiverr is trying to optimize, but come on!
We need the ratings and we need more buyers completing their orders when we deliver, not 3 days later!
I am now preparing a video tutorial that I will actually deliver with each order, to show my buyers how the system works, since Fiverr doesn’t do it.