Fiverr Community Forum

Gig Video not processing

Hi. I just started my seller account on Fiverr a few days ago, and I created a Gig on Sunday. The Gig promo video I uploaded is still processing, however, and I’m not sure what I could do to fix it.

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Hi there @bsmitvideo, Hmmm hold on, Sunday you said, it’s Tuesday today… Oh I think you must have done something wrong. Have you created your video accordingly, I mean no longer than 70 seconds and no larger than 50MB? If you have done this then it should be all right. I suggest to start over. My videos were accepted in less than 2 hours, so you must have done something wrong. Try to add in your video "'Exclusively on Fiverr, this often helps. Good luck!!

Oh, and welcome to the community. :smiley:

Warmly, Humberto

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