Fiverr Community Forum

Gig Video Thumbnail/Preview Bug - Unable to change it

Hi, I’ve been trying to change my Gig Video’s thumbnail the whole day and I keep getting the same bug. I’ve noticed one other person has reported the same bug.

Please get this fixed asap.

Thank you.

2020-10-05 22.43.07 www.fiverr.com 46dd77e9afe5

5 Likes

Getting the EXACT same message: “Something went wrong, please try again in few seconds”

1 Like

Same Problem Here. Hope they do fix this quickly!

2 Likes

Same here :frowning: Very dissapointing

1 Like

Looks like I’m not the only one Fiverr.

bump

yep same here… finally I did a few videos now this bug whaaaaaaaaaat

It been a few days when bug appeared and it’s not fixed yet :frowning:

I wonder if there’s a way to send a message straight to the correct department to hopefully speed up the solving of this problem.

EDIT: I’ve created a support ticket under Report A Bug. You can create one here: https://www.fiverr.com/support_tickets/new
Hopefully that will speed up the fixing of this.

1 Like

Thank you, had no idea about the ticket sytem.